Return Policy
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Return Policy
Return Policy
We want you to end up with hardware that actually fits your vehicle. If something isn’t right, here’s how returns work.
Return Window
Items may be returned within 30 days of delivery. After 30 days, we’re unable to accept a return or issue a refund, though a manufacturer warranty may still apply — check the product page or box for warranty details.
Condition Requirements
- Items must be unused, uninstalled, and in resellable condition.
- All original packaging, cables, mounting hardware, and included accessories must be returned.
- Units that show signs of installation (wire nicks, mounting screw marks, scratches from a dash) may be refused or subject to a restocking fee.
- Fitment-specific items (e.g., motorcycle head units) that were installed and later found "not a fit" cannot be returned once installed — please confirm your model and year against the listing before installing.
How to Start a Return
- Email support@1800radiobox.site with your order number and the reason for return.
- We'll confirm eligibility and send return instructions, including the return address.
- Pack the item securely in its original packaging and ship it back using a trackable method.
- Once received and inspected, we'll process your refund per our Refund Policy.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective item, in which case we’ll cover return shipping.
Exchanges
If you need a different model instead of a refund, note that on your return request and we’ll ship the replacement once the original item is received, subject to availability.