Refund Policy
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Refund Policy
Refund Policy
This Refund Policy explains when and how refunds are issued for orders placed on 1800radiobox.site. It works alongside our Return Policy, which covers how to send an item back.
Refund Eligibility
- Items returned in unused, resellable condition within the return window (see Return Policy) qualify for a refund of the item price.
- Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, item arrived defective or damaged).
- Bundled products (e.g., a receiver-and-tuner bundle) must be returned as a complete bundle to qualify for a full refund; partial bundle returns may be refunded at a reduced amount reflecting the individual component value.
- Items marked "Final Sale" at time of purchase, if any, are not eligible for refund.
Defective or Damaged Items
If an item arrives defective or damaged in shipping, contact support@1800radiobox.site within 7 days of delivery with your order number and photos of the damage. We’ll arrange a replacement or full refund, including original shipping costs, at no charge to you.
How Refunds Are Issued
Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days after we receive and inspect a return for the refund to post, in addition to your bank or card issuer’s own processing time.
Order Cancellations
Orders that have not yet shipped can typically be cancelled for a full refund — contact us as soon as possible. Once an order has shipped, it falls under our standard Return Policy instead.
Questions
Contact support@1800radiobox.site with your order number for any refund status questions.